Site Policies

We may collect the following information:

• Name, email address, phone number, and mailing address
• Information submitted through contact forms
• Appointment requests and related information
• Website usage information through cookies and analytics tools

We may use your information to:

• Respond to inquiries and schedule appointments
• Provide wellness-related information and services
• Improve our website and user experience
• Send newsletters and updates (with your consent)
• Comply with legal and regulatory requirements

We do not sell, rent, or trade your personal information. We may share information with trusted service providers who assist in operating our website or delivering services, subject to confidentiality obligations.

We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, or misuse.

You may request access to, correction of, or deletion of your personal information by contacting us at:

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page.

You agree to use this website only for lawful purposes and in a manner that does not infringe upon the rights of others.

Information provided on this website is for educational and informational purposes only and is not intended as medical advice, diagnosis, or treatment. Always consult a qualified healthcare professional regarding medical concerns.

All content on this website, including text, graphics, logos, images, and materials, is the property of ChristCare Wellness Center unless otherwise stated and may not be reproduced without permission.

ChristCare Wellness Center shall not be liable for any damages arising from the use of, or inability to use, this website or its content. We are not responsible for the content, policies, or practices of third-party websites linked from our website.

We reserve the right to modify these Terms and Conditions at any time. Continued use of the website constitutes acceptance of any changes. These Terms shall be governed by the laws of the Commonwealth of Massachusetts, United States.

• Treatment: To provide, coordinate, and manage your healthcare and related services.
• Payment: To bill and collect payment from insurance companies, health plans, or other responsible parties.
• Healthcare Operations: To support quality improvement, staff training, licensing, accreditation, auditing, and other operational activities.
• As Required by Law: When required by federal, state, or local law.
• Public Health and Safety: For public health reporting, preventing threats to health or safety, and other legally authorized activities.

You have the right to:

• Access and obtain copies of your medical records
• Request corrections to your records
• Request restrictions on certain uses or disclosures
• Request confidential communications
• Receive an accounting of certain disclosures
• Obtain a paper copy of this Notice

If you believe your privacy rights have been violated, contact our Privacy Officer:

You may also file a complaint with the U.S. Department of Health and Human Services without fear of retaliation.

• Ensure proper website functionality
• Improve website performance and user experience
• Remember user preferences and settings
• Analyze website traffic and usage patterns
• Support appointment scheduling functionality
• Enhance website security

Essential Cookies - Required for the operation of our website; cannot be disabled.

Performance & Analytics Cookies - Collect anonymous information about page visits and traffic sources (e.g., Google Analytics).

Functional Cookies - Remember choices you make (language preferences, form data) for a more personalized experience.

Third-Party Cookies - Some features (scheduling platforms, embedded videos, social media integrations) may place cookies subject to their own privacy policies.

Most browsers allow you to delete, block, or receive notifications for cookies. Please note that disabling certain cookies may affect website functionality. Our website may not respond to browser "Do Not Track" signals.

We are working to make our website:

• Accessible to individuals with visual, hearing, cognitive, and motor impairments
• Compatible with assistive technologies such as screen readers
• Easy to navigate using a keyboard
• Understandable and usable across multiple devices and browsers

If you experience difficulty accessing any content or require assistance, please contact us:

We welcome feedback and will make reasonable efforts to address accessibility concerns promptly.

Telehealth allows patients to receive healthcare services through secure electronic communications, including video conferencing and other approved technologies.

By participating in telehealth services, patients acknowledge that:

• Telehealth may not be appropriate for all medical conditions
• Technical difficulties may interrupt communication
• Certain examinations may be limited when conducted remotely
• Alternative treatment options may be available, including in-person visits

ChristCare Wellness Center utilizes reasonable safeguards and secure technologies in accordance with HIPAA. Patients are encouraged to participate from a private location using a secure internet connection.

Telehealth services are not intended for medical emergencies. If you are experiencing a medical emergency, call 911 or proceed to the nearest emergency room immediately.

Patients agree to provide accurate health information, participate from a safe and private location, notify the provider of technical difficulties, and provide updated contact information.

ChristCare Wellness Center may communicate through secure patient portals, telephone calls, text messages, or email as permitted by law and patient consent. Patients should not use email or website contact forms to communicate urgent medical concerns.

If you are unable to attend your scheduled appointment, we ask that you provide at least 24 hours' notice whenever possible. Appointments may be cancelled by:

• Calling our office during business hours
• Using the patient portal (if available)
• Following any appointment cancellation instructions provided at scheduling

A "no-show" occurs when a patient fails to attend a scheduled appointment without prior notice, or arrives too late to be accommodated within the provider's schedule.

Patients arriving more than 15 minutes late may be asked to reschedule. Multiple missed appointments may affect a patient's ability to schedule future appointments and may require review by practice management.

ChristCare Wellness Center reserves the right to assess a missed appointment fee for no-shows, late cancellations, and repeated missed appointments. Applicable fees will be communicated to patients in accordance with applicable laws, insurance requirements, and contractual obligations.

We understand that emergencies and unexpected events occur. Special circumstances will be reviewed on a case-by-case basis.

Respect and Dignity

• Be treated with courtesy, respect, and consideration in a safe, supportive, and non-discriminatory environment
• Be free from abuse, neglect, harassment, or exploitation

Information and Communication

• Receive information about your diagnosis, treatment options, and prognosis in understandable language
• Participate in decisions regarding your treatment and care

Privacy and Confidentiality

• Have your personal and medical information protected in accordance with HIPAA
• Review and obtain copies of your medical records as permitted by law

Informed Consent

• Receive sufficient information before consenting to treatment
• Refuse treatment to the extent permitted by law and be informed of potential consequences

Complaints and Grievances

• Voice concerns or complaints regarding care without fear of retaliation
• Receive information regarding the process for submitting complaints or grievances

• Accurate Information: Provide complete and accurate health, medication, insurance, and contact information.
• Participate in Care: Follow agreed-upon treatment plans and ask questions when instructions are unclear.
• Respect Others: Treat healthcare providers, staff, and other patients with courtesy and respect.
• Keep Appointments: Arrive on time and provide appropriate notice when cancelling or rescheduling.
• Financial Responsibility: Provide current insurance information and pay applicable balances, copayments, and fees in a timely manner.

Whether your expertise is in healthcare, counseling, wellness coaching, administration, education, customer service, or community engagement, we welcome professionals committed to making a positive impact. Successful team members demonstrate:

• Compassion and empathy for all individuals
• Strong ethical and professional standards
• Commitment to continuous learning and growth
• Respect for diversity and inclusion
• Excellent communication and teamwork skills
• Dedication to serving the community with integrity

Our employees are more than team members - they are partners in our mission to promote health, healing, hope, and wellness. By joining our team, you will have the opportunity to:

• Make a meaningful difference in the lives of others
• Work alongside dedicated healthcare and wellness professionals
• Develop your skills through ongoing training and education
• Contribute to community wellness initiatives
• Grow within an organization committed to excellence, integrity, and compassionate care